InterProse Support

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Contact InterProse Support

Phone: (360) 604-3531
Fax: (360) 604-3579
Hours: 8:00 AM PT - 5:00 PM PT M-F

Customer Service Triage

Severity 1 - System Critical
Description: System wide unavailability or system wide core functionality failure
Response Time - Availability: Immediate, upon discovery - 24/7/365

Severity 2 - Customer Critical
Description: Process failure that results in a direct financial impact to the customer
Response Time - Availability: 1 business day - Monday-Friday 8:00AM-5:00PM Pacific

Severity 3 - Customer Noncritical
Description: Product inconsistency which impairs customer productivity but does not create a direct financial impact.
Response Time - Availability: 1-2 business days - Monday-Friday 8:00AM-5:00PM Pacific

Severity 4 - Customer Minimal Impact/Feature Requests
Description: All other issues
Response Time - Availability: 2 business days - Monday-Friday 8:00AM-5:00PM Pacific

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360.604.3531

InterProse Support

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