Collection agencies should create a culture of curiosity and constantly be testing their strategies and decisions. From modern communication strategies to visual presentations on websites or within documents, small changes can make big impacts to successfully collecting a debt.

Data analytics can supercharge debt collection activities by utilizing a company's own data and/or adding data enrichment services to clean or augment records. Targeted, focused efforts through objective data analytics means more efficient activity and higher collection rates.

TCPA enforcement changes are coming as the DC Court of Appeals rolls back FCC overreach. Compliance burdens will likely go down, but that should not stop businesses from doing the right thing. Getting clarity on the rules for TCPA compliance will only help the ARM industry do its job.

Process automation and third party integrations are key to eliminating as many repetitive tasks as possible with debt recovery software. ACE is built to eliminate as many non-revenue-generating tasks as possible and constantly being upgraded - for FREE!

Auditing for software infrastructure, servers, databases, security, compliance and process auditing are expensive and time consuming. Prioritize audits based on client requests, competitive advantage, and regulatory requirement, or inherit compliance with a web-based platform that provides it.

Debt collection software development requires constant attention and work to stay on top of the changing market and beat the competition, just like athletics.

A modern, web-based, open debt collection software platform eliminates the painful customization work of outdated, on-premises, owned systems.

The collection software market is full of providers. Why reinvent the wheel with custom code when there are so many available? Research what's already there!

Innovation in the debt collection industry, knowing what is legal to do, communicating via text messaging, email, voicemail drops is an important differentiator

Modern SaaS models are more cost effective than on-premise hosting for many reasons. Taxes, licensing, security, upgrades, IT, compliance, scalability, training