Very few things will undermine office culture in your collection agency like gossip. Get ahead of that behavior to ensure this important culture-killer is eliminated before it begins or gets out of hand.

Collection agencies are rarely early technology adopters, but those that drop legacy platforms in favor of modern software platforms can no longer be called early adopters - now they're just being competitive and protecting their business. Take the plunge into modernity!

Debt collection agencies are under constant competitive pressure and clients are getting more savvy about what the market has to offer. Client portals, performance reports, file uploads, and compliance tools are available to those agencies that invest in their business. Don't get left behind!

A recent TCPA ruling determined that any device that stores telephone numbers to be called regardless of number generation capabilities, constitutes and automated dialing system, expanding the definition of an autodialer and throwing the ARM industry into even greater confusion on the topic.

Technologies like text messaging, voicemail drops, virtual agents, chatbots, and IVR are changing debt collection strategies. While regulations struggle to keep up, technology is ready to help agencies or departments launch into the future right now.

The TCPA requires any company to obtain expressed consent before contacting them via a mobile phone, whether by call or SMS text message. That said, there are some caveats, such as a one-call safe harbor. Use technology to track and facilitate those risks to stay out of trouble.

Collecting debts through communication channels like text messaging or email have long been rejected as too risky but debtors are increasingly more comfortable with those methods than live phone calls. Solutions are available to meet consumer preferences and stay compliant with regulations.

If you really think about it, your debt collection agency or department is swimming in data your team collects. And you can add more data from outside companies! What will differentiate your company from your competitors is how you use those data and insights because that's where all the power lies.

The ACA International annual conference provides industry information, training, and opportunities for networking invaluable to the debt collection professional. Come visit InterProse at Booth 223 in the vendor space. InterProse is a Silver Sponsor for the 2018 Nashville ACA Conference.

In the debt recovery industry, CIA stands for Communication, Integrity, and Availability. This is an acronym Jeremy Mapes promotes to prioritize issues when evaluating web based software platforms. Your vendor should be able to detail how data is protected, backed up, and accessed by trusted users.