Compliance has become the competitive differentiator in today's collection industry. Clients want companies which can collect as much money as possible, while staying well within the bounds of collection litigation. Collecting the right way leads to collecting more clients.

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TCPA enforcement changes are coming as the DC Court of Appeals rolls back FCC overreach. Compliance burdens will likely go down, but that should not stop businesses from doing the right thing. Getting clarity on the rules for TCPA compliance will only help the ARM industry do its job.

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Auditing for software infrastructure, servers, databases, security, compliance and process auditing are expensive and time consuming. Prioritize audits based on client requests, competitive advantage, and regulatory requirement, or inherit compliance with a web-based platform that provides it.

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